What is your communication style and can you improve it to create the most positive impression on others? In Understanding Your Communication Style, Ruth Sherman defines three basic communication styles¹:
- Aggressive: Close minded, Poor listener. Has difficulty seeing the other person’s point of view. Interrupts. Monopolizing. Frowns. Squints eyes critically. Rigid posture. Critical. Loud. Yelling tone of voice. Fast, clipped speech.
- Effects of this style: Alienation from others, and pays high price in human relationships.
- Passive: Indirect. Always agrees. Doesn’t speak up, Hesitant, Sighs a lot. Tries to sit on both sides of the fence to avoid conflict. Clams up when feeling treated unfairly. Complains instead of taking action. Lets others make choices. Has difficulty implementing plans.
- Effects of this style: Builds dependency relationships. Doesn’t know where he or she stands. Slowly loses self-esteem. Promotes others’ causes.
Assertive: Effective. Active listener. States limits, expectations. No labels or judgments. Expresses self directly and honestly, Interested facial expression. Direct eye contact. Confident or relaxed posture. Vocal volume appropriate, expressive. Varied rate of speech. Check on others feelings.
- Effects of this style: Increased self-esteem and self-confidence. Feels motivated and understood. Others know where they stand.
Obviously, the assertive style is the one to aim for, however, build on these characteristics to create a unique style that set you apart from others. Below are a few communications tips to consider:
- Be personable. Get to know your audience and tailor your message and approach to their interests and needs. Figure out what interests them. Seek to help resolve a problem, provide targeted information, or entertain. Strive to be of service to others.
- Sharpen your creativity skills to enhance you communication style and image. Find ways to be bold and different but align your actions to your audience interests and need.
- Pay close attention to details. Find ways to go the extra mile and show you really put effort into communicating with others.
Ruth Sherman, Understanding Your Communication Style, Ruth Sherman Associates, LLC, http://www.au.af.mil/au/awc/awcgate/sba/comm_style.htm